Cross-Cultural Training: Service Culture
The level of service culture is a key area of focus for the tourism industry, but the issue is regarded differently in Europe and Asia, resulting in different expectations and perceptions between customers from the two continents.
Content: Client management • Customer Requests • Customer expectations • Impact on customers from different cultural backgrounds
Duration: Two days
Location: Upon agreement
Time: 9 am to 5 pm
People: 8 to 12 participants
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