Cross-cultural Training:

Tourism Sector

Cross-cultural-Training:

Health Care Providers

Cross-cultural Training: Service Culture

Cross-cultural  Teambuilding

Cross-cultural  Management

IAdditional seminar information

Cross-cultural Training: Tourism Sector

Thai friendliness can certainly compensate for a host of failings—but only for so long. In the medium- and long term, guests expect service staff to properly anticipate their wants and needs. But what precisely are the wants and needs of Europeans? One thing is certain: European expectations are not the same as those of Thai people.

Topics: Differing value frameworks and resulting issues • Detecting and adapting to differences • Cultural memory • European guests’ unconscious wants and desires • Unconscious conflicts and solution strategies • Dos and don’ts

Duration: Two days

Location: Upon agreement

Time: 9 am to 5 pm

People: 8 to 12 participants

This seminar helps to boost customer-retention and customer-satisfaction levels and to generate improved word-of-mouth, increased sales and optimization of profits.

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